At Fragrance Paradise, we understand that circumstances may arise where you need to reconsider your purchase. To ensure a smooth return or exchange process, we have established clear guidelines for your convenience. To initiate a return or exchange, simply complete the provided form and submit it within the designated timeframe.

 

Our approval for returns or exchanges will be based on the following conditions:

1. Timeframe: Items must be returned within 30 days of receipt.

2. Condition of the Product: The product should be in an unopened, unused, and resalable condition. Original tags, if any, should still be attached.

3. Packaging: The product's original packaging should be intact and in its original condition from delivery. If the product has a seal, it must remain unbroken upon return.

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To streamline the process, all Return/Exchange requests will be treated as refunds. Upon receiving the returned item, we will promptly process the refund, allowing you the option to place a new order for the desired product.

For efficient processing of your Return/Exchange request, we encourage you to contact us as soon as possible. Please ensure that the product is returned in the same state as you received it.

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Here are some helpful tips to facilitate an easier refund process:

1. Packaging: If you cannot return the item with its original packaging intact, you can use a sturdy box and newspaper as fillers to minimize movement during transport.

2. Responsibility for Packaging: Please be aware that you are responsible for any damage during transport caused by using unsuitable packaging.

3. Prior Approval: It's important to note that we cannot accept returns that are sent back to us without prior approval.

4. Traceable Delivery: When returning the item, always use a traceable method of delivery. This helps prevent disputes and minimizes the chances of a lost return parcel.

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Feel free to reach out to us for any further assistance or inquiries regarding your return or exchange process. We are here to ensure a positive shopping experience for you.